Here is an amazing tool that is right at your fingertips. It allows you to have the entire inventory of Stuller available to your customers while they browse your website. It’s very versatile and customize-able and will really enhance your web presence.
Independent jewelers are always looking for features and benefits that can make us stand out high above other stores and the national chains. I had a chance to visit with Tara Smith, Manager at Jim Kryshak Jewelers in Wausau WI about how they utilize the Preferred Jewelers International warranty program to both close more bridal sales and gain new customers. This is not an advertisement. It is merely to inform you of a wonderful option to grow your bridal business. Jewelry Store Training website.
Pavlov rewarded animals his studies with food. Studies have been done on dogs, chimps and dolphins and they’ve all responded conveniently to both positive and negative motivation. We learned this in 5th grade social studies and shame on the people that taught us to take this type of motivation into our jewelry stores. We forget that our teams are not animals whose primary objective in life is to stay alive. We have emotions, needs, ideals, values and a conscience.
“How do I get my staff motivated?” is what I hear so often. And this question usually comes after many thousands of dollars are wasted by jewelers trying both negative and positive reinforcement. Yelling at them costs you tons of money. Unattainable goals have a negative effect and cost you money. Telling them they have to sell more doesn’t work, you know this because you’ve tried it. And finally, paying them more isn’t always the answer. You wanted to hear that one didn’t you?
In Susan Fowler’s Book Why Motivating People Doesn’t Work…and What Does, she discusses three primary motivations:
Control – We need to feel control in life. A baby exhibits this when they don’t want the spoon of baby food you’re offering so she turns her head to take control of what’s going or not going into her mouth. In the jewelry store, our people need a sense of control. This comes with involving people in plans, promotions, stock purchases, communication, the repair process. The more top-down you build your systems, the more they will feel they’re “working for the man”. The more you involve them in the process and allow them some control, the more buy-in you’ll have.
Her store has been around for 34 years. Dad started it and Shelly started coming in after school to clean and run errands. She learned a lot from dad and has done a fantastic job of carrying on the relationships he started and also starting many of her own. The store has been doing $800,000 in sales pretty consistently and that has been enough to pay herself and her staff of three. But wait! Things seemed to have changed in the past few years.
Shelly’s average ticket has been going down, she’s seeing fewer and fewer of her “good” customers, her inventory is applying for AARP membership, her bridal case looks like it’s from the seventies, the last time she did any staff training was when they watched Zig Ziglar on VHS and she’s no longer seeing young couples buying diamonds. All of the sudden it seems as though doing business the way daddy did doesn’t seem to be cutting it any more. (more…)
How do we turn all that repair traffic into sales? This training discusses ways way can begin turning that traffic into sales. It all begins with changing behaviors.
When George Fritz from Mills Jewelers sent me his “Take the Green Path” email about changing habits in his jewelry store, I had to share it with all of you. Here is the recorded video meeting we had the week after his staff attempted to change some habits.
The thing I love most about David Geller is that he is fierce about getting rid of old inventory. Here is a BRILLIANT idea he is sharing from a jeweler friend of his. What a great way to get the door swinging in the middle of summer!
What would you give me if I found you a million dollar producer? Seriously! What’s it worth to you if I send you a person that could sell that amount of jewelry in a year? $20,000? Perhaps $50,000? Of all the issues I talk with jewelers about, this one is right on top. “How do I find that killer salesperson?” I’ll tell you how I found mine right now, for free.
It begins with Hippocrates and Greek history. Hippocrates developed the theory that we are all made up of a mixture of 4 primary personality types; sanguine (pleasure-seeking and sociable), choleric (ambitious and leader-like), melancholic (analytical and quiet), and phlegmatic (relaxed and peaceful). Along with these primary personality types goes our individual motivations. I, for example am Sanguine/Choleric but I have 5 very important motivations and they are: Thrives on encouragement, Musical, Inspirational, Loves People and Warm.
Once you know yourself, then you can accurately tell people what they can expect from you. (more…)
This is the first in a series of videos done for Jeweller Magazine in Australia called Counter Etiquette. You’ll enjoy this short introduction to great customer service for your jewelry store. Get weekly video training for your staff HERE.